facebook tracking

Client Operations Specialist

Are you a natural problem solver? Do you have a passion for providing first-rate support to your customers? Do you nurture an urge to build something unique in a fast-paced environment?

Universal Avenue is looking for a Client Operations Specialist to provide best-in-class phone, chat and email support to our growing client base in Sweden. 

What you will do

You will specialise in providing support to our key stakeholders:

  • SMBs (Small and Medium-sized business) that buy our solutions
  • Sales partners that sell our solutions
  • Brands that provide our solutions

Your primary responsibility will be towards SMBs and concern two kinds of service: 

Who you are

We look for people who are passionate about what they do best, people with a can-do attitude, lots of energy and keen attention to detail. Demonstrable experience in customer support is a must. 

You are a persistent and curious person, encouraged to inspire change on a global scale and have dedication to something bigger than yourself. You are a standout colleague, always looking for ways to improve processes. 

Fast pace is something you are used to working in, sometimes with tasks way beyond your job description that require getting into the details to ensure success.

Required Skills

  • Fluent in Swedish and English, written and spoken
  • 3+ years of customer support experience, preferably with SaaS companies
  • Strong social skills and ability to develop and maintain professional relationships
  • An impeccable phone manner
  • Experience working with ticket handling systems, such as ZenDesk
  • Experience configuring digital services for end users 

Nice to have skills:

  • Fluency in another language
  • International work experience
  • Experience from rapid scaling in a startup environment
  • Basic understanding of SMBs and their main characteristics

This is Universal Avenue

Universal Avenue digitalise small and medium-sized businesses (SMBs). Since 2014, we have gained the trust of 23,000 local business owners to supply them with the solutions they need to grow and compete.

Our B2B commerce platform unites sellers, buyers, and sales partners in one ecosystem where they get access to:

  • Sellers - a global B2B distribution network
  • Buyers - a wide range of solutions to digitize and take their business to the next level
  • Sales Partners - a turnkey platform to increase earnings by connecting buyers and sellers

Universal Avenue is based out of Stockholm and backed ($16 million) by MOOR (the private investment arm of Kaj Hed, main owner of Rovio, creator of Angry Birds), Fidelity (Eight Roads), Northzone and Salesforce Ventures.

Come work for a company that encourages personal development and a diverse mindset. Our team today consist of people from across Europe, US, South America, Africa and Asia. We believe that by mixing people from different cultures and locations we achieve the best results.

Apply for this job

Or, know someone who would be a perfect fit? Let them know!

Be part of something new

Universal Avenue is a growing community with people from all over the world.

Already working at Universal Avenue?

Let’s recruit together and find your next colleague.

email
@universalavenue.com
Teamtailor

Applicant tracking system by Teamtailor